Signing In to COME
The sign-in steps, then fixes for the problems that stop people getting in.
App or Browser
If the COME app is installed and opens, use it; there's no need to download it again to sign in. Otherwise open COME in your browser.
Sign-In Steps
- Choose sign in.
- Enter the details you signed up with.
- Complete any verification step.
- Check My Matches.
If You Can't Get In
The page won't load
Open another website. If that fails too, the problem is your connection: switch between Wi-Fi and mobile data and try again. If other sites work, reload COME once, then try another browser, or pause any VPN or ad blocker.
Your details are rejected
Check you're using the method you signed up with and look for typing mistakes. If the sign-in screen offers a reset option, use it instead of guessing repeatedly.
The verification message doesn't arrive
Check the number or email shown on screen, look in filtered or spam folders, and wait for any resend timer before asking again. Use the most recent message only.
You keep getting signed out
Private or incognito browsing forgets you when closed. Some cleaner apps clear site data. A wrong phone clock can also upset sign-in; set date and time to automatic.
When to Stop Trying
If the same step fails on every device and connection, stop retrying and see support.