Device change
COME on a New Phone or Browser
A new device or browser starts without your sign-in. Here's how to get set up again.
New Phone
- Before you retire the old phone, make sure you can receive sign-in messages on the new one.
- On the new phone, open COME in the browser, or install the Android app.
- Sign in with your usual method.
- Open My Matches and check your entries.
- Sign out on the old phone.
Different Browser
Each browser keeps its own sign-in. Opening COME in a new browser means signing in again.
New Network
Public Wi-Fi sometimes shows its own sign-in page first. Complete it, then reload COME. If you switch from Wi-Fi to mobile data, reload once after the switch.
What You Can Check Yourself
- Does any other website load?
- Is the phone's date and time set to automatic?
- Are you in private browsing?
- Are you using the sign-in method you signed up with?
What Needs COME's Help
If sign-in fails at the same step on every device and network, the problem may be with the account itself. See support.