COME Login Help: Password and OTP Checks
Use the login method linked to the account you normally use, then match the problem to password, OTP or connection checks.
Start with your normal login method
Check the phone number, email and any country code requested by the app.
Forgotten password
Use the reset option shown on the login screen. Reinstalling is not a password reset.
OTP not arriving
Check the linked number, message filters, signal and resend timer. Another APK does not restore access to a number you no longer control.
Connection problem
Save the exact message, retry once, then use support if the problem persists.
Password reset is not an APK task
If the login screen offers password recovery, follow that flow. Downloading or reinstalling the Android package does not prove account ownership and does not replace the recovery step.
OTP checks in order
Confirm the number and country code, wait for the current resend timer, check blocked or filtered messages, and make sure the SIM can receive messages. Avoid requesting many codes in quick succession because the newest code may replace an earlier one.
When you no longer control the linked method
Do not create several replacement accounts to test access. Use Customer Center and describe which login method you previously used, what access you still have, and the exact point where recovery stops.
Useful answers
Should I reinstall COME if an OTP does not arrive?
Start with the linked phone or email, filters, signal and resend timer. Reinstalling does not restore access to a linked number or email.
What if I no longer control the linked phone or email?
Use Customer Center to ask which recovery options are available for the account you normally use.